When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option.
You can see the status of your refund on the Order history page learn more. To address unexpected charges, first see What to do about unexpected charges from Microsoft.
If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support. Get info about how to prevent unauthorized purchases from Microsoft Store. Learn how to cancel an order or pre-order from Microsoft Store. See more topics related to Microsoft subscriptions at My subscriptions. Table of contents. Microsoft Store and billing help. Manage a subscription. Shipping, orders, and history.
Refunds and exchanges. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.
Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.
Here is an overview of how refunds work with other types of purchases. DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC for example, if the DLC irreversibly levels up a game character.
These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying.
We accept returning for a refund for all situations. We are unable to provide return shipping costs in any situation. Customer is responsible for return shipping. Request a return number by e-mailing us or using on our website contact form before returning the product.
Please include your name, order number, the reason for the return, and if you want to return for a full refund or exchange for another product. Filing a return request with Steam can take up so much of your time. Our app will send a return request letter within minutes and generate a free shipping label for your convenience.
The letter will state the solution you demand from the merchant and set a deadline for its timely completion. Have you been trying to contact the company you want to return your faulty item to with no success? Waiting in any sort of line is dreadful, which is why we can also help you schedule a DMV appointment from the comfort of your home. Our app comes with a large selection of products—for one low monthly fee, you can use them all to complete dreadful admin tasks in a split second.
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